ACCOUNT DELETION POLICY

ACCOUNT DELETION POLICY

Effective Date: 1 August 2026

At Sambal Home Care Private Limited (“Sambal Home Care”, “Sambal”, “we”, “our” or “us”), we respect your right to control your personal information. This Account Deletion Policy explains how registered users of the Sambal Home Care mobile application (“App”) may request deletion of their account and associated personal information, and the circumstances in which certain information may be retained as required or permitted by applicable law.

1. WHO MAY REQUEST ACCOUNT DELETION:

Any registered user of the Sambal Home Care App, including patients, their authorised family members or other registered users, may request deletion of their account and associated personal information, subject to verification of the request and applicable legal and regulatory requirements.

2. HOW TO REQUEST ACCOUNT DELETION

A. Through the App

Where the functionality is available, a registered user may request deletion of their account by navigating to:

Settings → Delete Account

and following the instructions displayed in the App.

B. Without Using the App

If you no longer have access to the App, or wish to submit a deletion request outside the App, you may contact us through:

Email:info@sambalhomecare.com
Toll-Free: 1800-410-9099

To enable us to verify and process your request, please provide:

1. Your full name as registered with Sambal Home Care;
2. The mobile number and/or email address associated with your account; and
3. A clear confirmation that you wish to permanently delete your Sambal Home Care account and the personal information associated with it.

We may request additional information where reasonably necessary to verify your identity and protect your account against unauthorised deletion requests.

3. VERIFICATION AND PROCESSING TIME

Upon receipt of a deletion request, Sambal Home Care will verify the identity and authority of the person making the request.

A verified account deletion request will ordinarily be processed and completed within 7 business days from receipt of the information necessary to verify and process the request.

Once the deletion process has been completed, we will provide confirmation through the contact details associated with the account, where reasonably practicable.

The processing period may be extended where reasonably necessary to comply with legal, regulatory, technical or security requirements.

4. INFORMATION THAT WILL BE DELETED: 

Subject to the retention requirements described in this Policy, upon successful verification and processing of an account deletion request, Sambal Home Care will delete personal information associated with the account, which may include:

• Profile information, including name, contact details and address;
• Login, authentication and account information;
• Personal information submitted through the App;
• Healthcare and care-coordination information associated with the account, to the extent such information is not required to be retained under applicable law;
• Appointment, visit and service-related information, to the extent legally permissible;
• Push notification tokens and device-related information associated with the account; and
• Other personal information collected through the App that is not required to be retained for a lawful purpose.

Deletion will be carried out in accordance with our Privacy Policy and applicable law.

5. INFORMATION THAT MAY BE RETAINED:

Account deletion does not require Sambal Home Care to delete information that we are legally required or otherwise lawfully permitted to retain.

Depending upon the circumstances, certain information may be retained for the period required or permitted by applicable law, including:

• Healthcare, medical or care records required to be maintained under applicable laws, regulations or professional/recordkeeping requirements;
• Information necessary for establishing, exercising or defending legal rights or claims;
• Records relating to billing, payments, transactions, accounting, audit or taxation;
• Information required to comply with lawful orders, regulatory requirements or governmental authorities; and
• Information reasonably necessary for fraud prevention, information security, investigation of misuse, or protection of the rights, property and safety of Sambal Home Care, its users or other persons.

Where information is retained, it will continue to be protected and processed in accordance with our Privacy Policy and applicable law and will not be retained for longer than reasonably necessary for the purpose for which it is lawfully retained.

6. EFFECT OF ACCOUNT DELETION

Upon completion of account deletion:

• You will no longer be able to access the Sambal Home Care App using the deleted account;
• Your profile and other deletable personal information will no longer be available through the deleted account;
• Your service history, appointments and other account-linked information may no longer be accessible through the App;
• Any active or scheduled services associated with the account may be affected; and
• Account deletion will not, by itself, extinguish any outstanding payment obligation, contractual obligation, dispute, claim or other legal right or obligation that arose before deletion.
• If you have an active or upcoming appointment, ongoing care arrangement or other service requirement, you should contact Sambal Home Care before submitting an account deletion request.

7. DELETION OF THE APP IS NOT ACCOUNT DELETION:

Uninstalling or removing the Sambal Home Care App from your mobile device does not delete your Sambal Home Care account or the personal information associated with that account. To request account deletion, you must use the deletion mechanism provided in the App or contact Sambal Home Care through the channels specified in this Policy.

8. THIRD-PARTY SERVICE PROVIDERS:

Where personal information has been processed by third-party service providers engaged by Sambal Home Care for legitimate business, technical, payment, communication, hosting, healthcare or other lawful purposes, Sambal Home Care will take reasonable steps, subject to applicable law and contractual arrangements, to ensure that information eligible for deletion is deleted or anonymised by such providers, unless retention is legally required or otherwise permitted.

9. CONTACT US

For account deletion requests, questions or assistance concerning this Policy, please contact:

Sambal Home Care Private Limited
H-12, Green Park Extension
New Delhi – 110016, India

Toll-Free: 1800-410-9099
Email: info@sambalhomecare.com

10. CHANGES TO THIS POLICY

Sambal Home Care may update this Account Deletion Policy from time to time to reflect changes in the App, our practices, applicable law or regulatory requirements. Any updated version will be published on the Sambal Home Care website and, where applicable, reflected within the App. The Effective Date stated at the beginning of this Policy will indicate when the revised Policy takes effect.