At Sambal Home Care Private Limited (“Sambal Home Care”, “Sambal”, “we”, “our” or “us”), we respect your right to control your personal information. This Account Deletion Policy explains how registered users of the Sambal Home Care mobile application (“App”) may request deletion of their account and associated personal information, and the circumstances in which certain information may be retained as required or permitted by applicable law.
Any registered user of the Sambal Home Care App, including patients, their authorised family members or other registered users, may request deletion of their account and associated personal information, subject to verification of the request and applicable legal and regulatory requirements.
Where the functionality is available, a registered user may request deletion of their account by navigating to Settings → Delete Account and following the instructions displayed in the App.
If you no longer have access to the App, or wish to submit a deletion request outside the App, you may contact us through:
To enable us to verify and process your request, please provide:
We may request additional information where reasonably necessary to verify your identity and protect your account against unauthorised deletion requests.
Upon receipt of a deletion request, Sambal Home Care will verify the identity and authority of the person making the request.
A verified account deletion request will ordinarily be processed and completed within 7 business days from receipt of the information necessary to verify and process the request.
Once the deletion process has been completed, we will provide confirmation through the contact details associated with the account, where reasonably practicable.
The processing period may be extended where reasonably necessary to comply with legal, regulatory, technical or security requirements.
Subject to the retention requirements described in this Policy, upon successful verification and processing of an account deletion request, Sambal Home Care will delete personal information associated with the account, which may include:
Deletion will be carried out in accordance with our Privacy Policy and applicable law.
Account deletion does not require Sambal Home Care to delete information that we are legally required or otherwise lawfully permitted to retain.
Depending upon the circumstances, certain information may be retained for the period required or permitted by applicable law, including:
Where information is retained, it will continue to be protected and processed in accordance with our Privacy Policy and applicable law and will not be retained for longer than reasonably necessary for the purpose for which it is lawfully retained.
Upon completion of account deletion:
Uninstalling or removing the Sambal Home Care App from your mobile device does not delete your Sambal Home Care account or the personal information associated with that account. To request account deletion, you must use the deletion mechanism provided in the App or contact Sambal Home Care through the channels specified in this Policy.
Where personal information has been processed by third-party service providers engaged by Sambal Home Care for legitimate business, technical, payment, communication, hosting, healthcare or other lawful purposes, Sambal Home Care will take reasonable steps, subject to applicable law and contractual arrangements, to ensure that information eligible for deletion is deleted or anonymised by such providers, unless retention is legally required or otherwise permitted.
For account deletion requests, questions or assistance concerning this Policy, please contact:
Sambal Home Care Private Limited
H-12, Green Park Extension
New Delhi – 110016, India
Toll-Free: 1800-410-9099
Email: info@sambalhomecare.com
Sambal Home Care may update this Account Deletion Policy from time to time to reflect changes in the App, our practices, applicable law or regulatory requirements. Any updated version will be published on the Sambal Home Care website and, where applicable, reflected within the App. The Effective Date stated at the beginning of this Policy will indicate when the revised Policy takes effect.
