TERMS OF USE
Effective Date: 1 August 2026
Welcome to Sambal Home Care Private Limited (“Sambal Home Care”, “Sambal”, “we”, “our” or “us”).
These Terms of Use (“Terms”) govern your access to and use of the Sambal Home Care website, mobile application, digital platforms, communication facilities and the healthcare, caregiving and related services made available by Sambal Home Care from time to time (collectively, the “Services”).
By accessing, registering with, downloading, installing or using the website, mobile application or Services, you acknowledge that you have read and understood these Terms and agree to be bound by them, together with the Sambal Home Care Privacy Policy and any additional terms applicable to a particular Service. If you do not agree to these Terms, you must not access or use the website, mobile application or Services.
Sambal Home Care provides home healthcare, caregiving and related support services, which may include nursing care, caregiver and patient-attendant services, elder care, post-operative care, rehabilitation support, healthcare coordination and such other allied services as may be offered by Sambal Home Care from time to time. The nature, scope and availability of any particular Service may vary depending upon the requirements of the patient, geographical location, availability of appropriate personnel, operational capacity, scheduling requirements and other relevant circumstances.
These Terms apply to:
You represent that you are legally competent to enter into a binding arrangement under applicable law. Where a user is below the legally permissible age or is otherwise incapable of acting independently, the Services shall be used only with the involvement, supervision, authorisation or consent of a parent, legal guardian, authorised representative or other person legally competent to act on the user's behalf. Where a person books, coordinates or manages Services on behalf of a patient, such person represents and warrants that he or she is duly authorised to provide the relevant information and make requests or decisions on behalf of that patient to the extent permitted by law.
Sambal Home Care facilitates and provides home healthcare and caregiving support through appropriately qualified personnel and other authorised service providers, depending upon the nature of the Service requested. Information made available through the website or App may include general healthcare, caregiving, educational or Service-related information. Such information is provided for general and informational purposes and shall not, by itself, be construed as:
Users may submit enquiries, request assessments, book Services, request caregivers or healthcare professionals, communicate with the Sambal Home Care team and use other Service-related facilities through the website or App. Submission of a request shall not, by itself, constitute an acceptance of such request or create an unconditional obligation upon Sambal Home Care to provide the requested Service. Acceptance and provision of a Service may depend upon, among other things:
Certain features of the App or Services may require registration and creation of a user account. You shall provide information that is true, accurate, complete and current and shall promptly update such information where it becomes inaccurate or outdated. You shall not:
The App may use mobile-number-based OTP authentication or other authentication mechanisms. Where OTP authentication is used:
Depending upon the features used by you, the App may request permission to access specified functions or information available on your device.
Such permissions may include, where applicable:
Where location functionality is enabled and permitted by the user, the App may process location information for purposes connected with the Services.
Depending upon the functionality made available, location information may be used for purposes including:
The App may transmit push notifications, alerts, reminders, Service updates, appointment information, caregiver or visit-related notifications, medication-related reminders, administrative communications, security alerts and other information relevant to the Services. Notifications may be delivered through device operating systems or third-party notification infrastructure. You may control certain notification permissions through your device or App settings. However, disabling notifications may result in the user not receiving certain Service-related communications. Important healthcare or emergency matters shall not be dependent solely upon App notifications.
Provision of certain Services may require Sambal Home Care to collect, store, use or otherwise process information concerning patients and their healthcare requirements. Such information may include, depending upon the Service:
Users shall ensure, to the extent reasonably within their control, that information submitted through the website or App is accurate, complete and current and that they are authorised to provide such information.
Healthcare and patient information shall be handled in accordance with the Privacy Policy and applicable law.
The digital systems used by Sambal Home Care may provide different levels of access to different categories of users, employees, healthcare professionals, caregivers, coordinators, administrators and other authorised personnel. Access may depend upon the person's role, responsibilities, assigned patient, assigned Service, operational requirements and legitimate need to access the relevant information. For example, a caregiver may receive information reasonably necessary to perform an assigned care service, whereas an administrative or coordination user may receive information necessary for scheduling, Service management, billing or support. Access to information shall not necessarily be available to every employee, caregiver or healthcare professional, and shall ordinarily be restricted according to authorised roles and responsibilities.
While accessing or using the website, App or Services, you agree to:
You shall not use the website, App or Services to:
Where separate App functionality is provided for caregivers, nurses, healthcare professionals, coordinators, administrators, employees or other authorised personnel, access shall be determined by their respective roles and assigned responsibilities. Such users shall:
Information submitted through forms, messages, applications, Service requests, support channels or other communication facilities shall be accurate, lawful and relevant to the purpose for which it is submitted.
You shall not submit information which:
Your use of the website, App and Services is also governed by the Sambal Home Care Privacy Policy. The Privacy Policy describes, among other matters, the manner in which Sambal Home Care collects, uses, stores, protects and shares personal, healthcare, authentication, device, location, notification and other information in connection with the Services. The Privacy Policy forms an integral part of these Terms. By accessing or using the Services, you acknowledge that you have reviewed and understood the Privacy Policy.
Where the App provides account creation functionality, a registered user may request deletion of the account and associated personal information through the account-deletion facility provided within the App or through the external account-deletion mechanism made available by Sambal Home Care. Account deletion requests shall be processed in accordance with the Sambal Home Care Account Deletion Policy, the Privacy Policy and applicable law. Deletion of an account may result in loss of access to account-related features, Service history, appointments, communications and other information associated with that account. Deletion of an account shall not require Sambal Home Care to delete information which is required or permitted to be retained under applicable law, regulatory requirements, healthcare recordkeeping obligations, accounting requirements, fraud-prevention measures, dispute resolution requirements or other lawful purposes.
The website or App may use third-party services or technical infrastructure for purposes including hosting, authentication, OTP delivery, notifications, payments, analytics, security, communications, mapping and other operational functions. The use of such third-party services may be subject to the applicable terms and privacy policies of the relevant third-party service provider. Sambal Home Care does not control and shall not be responsible for the independent operation, content, availability or privacy practices of third-party services that are outside its reasonable control. Any interruption or failure of a third-party service may affect the availability of the corresponding App feature or Service.
Unless otherwise expressly stated, all content and materials made available through the website and App, including logos, trademarks, names, text, graphics, photographs, illustrations, videos, documents, designs, interfaces, software, application components and other materials, are owned by Sambal Home Care or are lawfully used by it under applicable rights or licences. Except as expressly permitted by applicable law or with prior written authorisation from Sambal Home Care, no person shall copy, reproduce, modify, distribute, publish, sell, license, commercially exploit, reverse engineer or create derivative works from such content or intellectual property. Nothing contained in these Terms shall be construed as granting the user any ownership interest in the intellectual property of Sambal Home Care.
Subject to these Terms, Sambal Home Care grants the user a limited, non-exclusive, non-transferable and revocable licence to access and use the App solely for its intended purposes and in accordance with these Terms. The licence does not transfer ownership of the App or any intellectual property rights therein to the user. The App shall not be used for unauthorised commercial purposes or in any manner contrary to these Terms or applicable law.
Sambal Home Care may release updates, patches, modifications, security fixes and new versions of the App. Certain updates may be necessary to maintain security, compatibility, functionality or continued access to the Services. Sambal Home Care may modify, suspend, discontinue or replace any feature of the website, App or Services where reasonably necessary for technical, operational, security, legal or legitimate business reasons.
Sambal Home Care shall endeavour to maintain reasonable availability and functionality of the website, App and Services. However, uninterrupted, continuous or error-free access cannot be guaranteed. The Services may become temporarily unavailable or restricted due to maintenance, software updates, security measures, network or internet failures, device or operating-system limitations, third-party service failures, technical difficulties, cyber incidents or circumstances beyond the reasonable control of Sambal Home Care. Sambal Home Care may suspend or restrict access to any part of the Services where reasonably necessary to protect users, personnel, systems, information or the integrity of the Services.
Sambal Home Care shall endeavour to keep information published on its website and App reasonably accurate and current. Information concerning Services, availability, pricing, locations, healthcare personnel, schedules, Service descriptions, operational policies and other matters may, however, change from time to time. Users should verify material or time-sensitive information with Sambal Home Care before relying upon it.
Sambal Home Care endeavours to provide reliable and professional home healthcare and caregiving Services but does not warrant or guarantee any particular medical, healthcare, caregiving, rehabilitation or other outcome. Healthcare outcomes may depend upon factors beyond the reasonable control of Sambal Home Care, including the patient's medical condition, treatment requirements, compliance with professional advice, emergency circumstances and other clinical, personal or environmental factors.
Where Services are chargeable, applicable fees, payment terms, invoices, cancellation charges and other financial conditions shall be communicated to the user through the applicable Service terms, quotation, invoice, agreement or other appropriate communication. Users shall provide accurate billing and payment information where required. Payment processing may be undertaken through authorised third-party payment service providers. Applicable taxes, statutory charges and other fees shall be dealt with in accordance with the applicable Service terms and law.
The website or App may contain links or references to third-party websites or services for convenience. The inclusion of any such link does not constitute an endorsement, representation or recommendation by Sambal Home Care. Sambal Home Care does not control third-party websites and shall not be responsible for their content, availability, security, products, services or privacy practices. Users access third-party websites and services at their own discretion and subject to the applicable terms governing such services.
Sambal Home Care shall maintain reasonable administrative, technical and organisational safeguards intended to protect its systems and information against unauthorised access, misuse, alteration, loss, destruction or disclosure. No electronic system, device, network or transmission over the internet can, however, be guaranteed to be completely secure. Users are likewise responsible for maintaining the security of their devices, accounts, authentication information and access credentials. Any suspected unauthorised access, security incident or compromise of an account should be reported to Sambal Home Care without undue delay.
Sambal Home Care may suspend, restrict or terminate access to the website, App, account or Services where it reasonably believes that:
Where reasonably practicable and legally permissible, Sambal Home Care may provide appropriate notice before taking such action. Suspension or termination shall not affect any rights or obligations which accrued prior thereto, nor shall it affect provisions which by their nature are intended to survive termination.
Sambal Home Care may amend or revise these Terms from time to time to reflect changes in its Services, technology, legal or regulatory requirements, security practices or business operations. The revised Terms shall be published on the Sambal Home Care website and may also be made available through the App. The revised Terms shall take effect from the date specified therein, unless a different effective date is required by applicable law. Where appropriate, Sambal Home Care may provide additional notice of material amendments. Continued access to or use of the website, App or Services after the revised Terms become effective shall constitute acceptance of the revised Terms, to the extent permitted by applicable law.
These Terms shall be governed by and construed in accordance with the laws of India. Subject to any mandatory statutory or regulatory jurisdiction, disputes arising out of or relating to these Terms, the website, App or Services shall be subject to the jurisdiction of the competent courts having jurisdiction over the principal office of Sambal Home Care Private Limited. Nothing contained in these Terms shall be construed as excluding or restricting any mandatory right or remedy available to a user under applicable law.
If any provision of these Terms is held by a competent court or authority to be invalid, unlawful or unenforceable, such provision shall, to the extent legally permissible, be modified or interpreted so as to give effect to its underlying intent. The invalidity or unenforceability of any provision shall not affect the validity and enforceability of the remaining provisions.
No failure or delay by Sambal Home Care in exercising any right, power or remedy under these Terms shall constitute a waiver of that or any other right, power or remedy.
Any waiver shall be effective only if expressly made in writing by Sambal Home Care.
These Terms, together with the Privacy Policy and any additional Service-specific terms or written agreements applicable to a particular Service, constitute the terms governing the user's access to and use of the website, App and Services.
Where a separate written agreement expressly governs a particular Service and contains provisions inconsistent with these Terms, the provisions of such specific agreement shall prevail only to the extent of the inconsistency and for the Service to which that agreement relates.
For questions, concerns, complaints or requests relating to these Terms, the website, App or Services, you may contact:
Sambal Home Care Private Limited
H-12, Green Park Extension
New Delhi – 110016, India
Toll-Free: 1800-410-9099
For privacy and personal-data-related matters, users should also refer to the Sambal Home Care Privacy Policy and the contact mechanism specified therein.
By accessing or using the Sambal Home Care website, downloading or using the App, creating an account, requesting or receiving Services, submitting information or otherwise interacting with the Services, you acknowledge that you have read, understood and agreed to these Terms. If you do not agree to these Terms, you must discontinue access to and use of the website, App and Services.
Sambal Home Care Private Limited
H-12, Green Park Extension
New Delhi – 110016, India
